Dental Concierge Institute
Develop Your Team with Empowering, Relevant Training
Build the front office team of your dreams at the Dental Concierge Institute! Our virtual courses will give you powerful tactics to help improve productivity and maximize your commitment to customer service. Learn to listen to your patients and boost patient retention through lasting connections and high-quality concierge dental care.
Our Virtual Office Manager KPI Series
In our KPI series of courses, you’ll learn about the top Key Performance Indicators your office should be tracking, how you can gain control over your data, and how you can use the data to make changes to improve efficiency and productivity in your office.
Our KPI 101 course will focus on the top 5 KPIs most offices overlook. Learn how to find these KPI numbers for your office, and what they tell you about the health of your practice. Most importantly, you’ll walk away with real life tactical ideas on how your office can influence and improve these KPI numbers. Customized spreadsheets and trackers will keep you on track to increase your numbers right away!
Our KPI 102 course will dive further into numbers tracking and data-driven information. We’ll discuss additional KPIs which drive practice profitability and productivity. With specialized turn-key spreadsheets, you’ll leave the course prepared to monitor the health of your practice moving forward, along with pertinent information on how to improve and stabilize these important KPIs.
As part of our end of the year Annual KPI Retreat, you’ll explore goal setting for next year to start your year off on the right foot. You’ll learn practical tactics to set attainable and achievable goals for your team. We’ll give you steps on how to read your end of the year reports, how to set up information with your practice accountant, and how to make 2021 a year of growth and opportunity!
Are you ready to grow your skills and practice?
Our LIVE! Virtual Office Manager Training
Designed with the experienced Office Manager in mind, this LIVE web-based training course will dive into the unspoken responsibilities of Dental Office Management. You will learn best practices for how to control your overhead and make your office more profitable, how to recruit, motivate and improve the performance of your team, and learn how to develop turn-key management systems to help your practice run more efficiently.
Are you ready to grow as an Office Manager?
Meet Your Instructors
With almost three decades of experience in dentistry, Dana Russell has built a wide-ranging background of success across many different practices. Having worked in many positions in both general and specialty dental offices, Dana has the unique experience to empower those within any role in a practice. For Dana, developing a brilliant patient experience is her most important goal no matter the steps involved.
Dana has been involved in dental office management since 2006 and holds the distinction of Fellow of the American Association of Dental Office Management. She is also a proud member of The Academy of Dental Management Consultants.
Allyssa has been in the dental management field since 2013 where dental has proven not just to be a career choice for her, but a true passion. Allyssa finds complete joy in creating effective systems, increasing patient satisfaction and elevating the overall standard of care for patients. With her skill set, Allyssa has succeeded in growing multiple practices exponentially in a short period of time.
Today, as an instructor and partner in DCI, she’s excited to embark on a journey with students and practices throughout the country sharing her expertise, knowledge and proven results along the way. It is her personal mission to help you find passion in dentistry and to help your offices enjoy dynamic growth.
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Dental Concierge Institute
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